At LiamHikes, we value customer satisfaction and strive to provide high-quality camping gear, fishing gear, luggage, and tech products. Please review our return and refund policy before placing your order.
1. Eligibility for Returns
- Returns are accepted only for defective, damaged, or incorrect items delivered.
- Items must be unused, in their original packaging, and returned within 7 days of delivery.
- Proof of purchase (order confirmation or invoice) is required for all returns.
2. Non-Returnable Items
- Products damaged due to misuse, neglect, or normal wear and tear.
- Personal-use items (e.g., water bottles, cookware, or hygiene-related gear) for safety reasons.
- Items purchased during clearance or special sale events.
3. Return Process
- Contact our team at 📧 [email protected] within 7 days of receiving your order.
- Provide order details and photos of the item(s) showing the defect/damage.
- Once approved, we will arrange for pickup or guide you on how to return the item.
4. Refunds
- Since we only accept Cash on Delivery (COD), refunds will be issued in cash at the time of item pickup or through store credit toward your next purchase.
- Refunds may take up to 7 business days to process after the returned item is inspected.
5. Exchange Policy
- In cases where the same item is available, we will arrange an exchange instead of a refund.
- If the item is out of stock, you may opt for a refund or store credit.
6. Contact Us
For any return or refund queries, please contact us:
📧 [email protected]